ADORA Cable Knit Off Shoulder Sweater

In order to let our valued customers enjoy the official authenticity guarantee and excellent shopping experience, we sincerely invite you to purchase your favorite products through our official channels only.

Here's the following authentic official channels:

Kindly note that all sales channels listed above are operated directly by TRENDSY official team. Every product is quality inspected and guaranteed by our quality commitment and professional customer service.

We understand your concern and how importance the product quality, shopping experience, online security and after sale service.

Kindly avoid purchase from unauthorized sales channels to avoid possible risks of counterfeit and shoddy goods.

Returns Policy

Important Notice: Only US orders are eligible for Trendsy return services, we are not accepting returns for orders that are shipped to customers outside the US at this time.

Orders Shipped to US Customers: Trendsy will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable.

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

Please allow Trendsy 5 - 7 business days from the day we receive the returned package to process.

Trendsy will email you after return has been processed to confirm what has been done.

Shipping

Order Processing:

We aim to process all orders within 1-3 business days.

Please note that some factors may affect processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these cases, we will contact customers via email before processing the order to ensure successful delivery.

Shipping Time:

Our warehouse is located in the United States. Our shipping time is typically 2-5 business days for the United States and 8-16 business days for international countries.

There are a number of factors that affect shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Shipping company errors

While we have limited control over these variables, we will do our best to keep you informed using any information available to us.

Taxes and duties:

Please note that placing an order with us does not include any customs taxes or duties that your country may impose on incoming packages. You are responsible for handling these charges. If you need clarification on pricing, please contact your country's customs office.

Important: Trendsy Store cannot be held responsible for any delays caused by customs clearance in the destination country. The time it takes for your package to be released is entirely up to the customs office and we have no control over this.

Cancellation:

If you wish to cancel your order after payment, please contact us and we will try to assist you. However, we cannot guarantee cancellations as orders are expedited to warehouses. If processing or shipping has already taken place, we regret that we cannot

❤ Size

As all measurements are taken manually with the garment laid flat, there may be slight errors between the sizing chart and the actual measurements of the garment.

❤ Color

The colors on garments may look slightly different than what you see on your monitor screen. The images are for illustration purposes only.

❤ Inventory

Orders may run out of stock due to constant updates to our inventory. If this happens to you, we will contact you immediately. Thank you for your understanding.